If you already have a Telraam device but are upgrading to, or replacing an S2, on your account you can keep your existing data and add the new S2 to your dashboard without having to go through all the installation steps.
Note: to get access to the advanced data of the S2 (all modes, and 15 minute intervals) you will need to have a premium Data subscription. Otherwise, the S2 will continue to report the same 4 grouped modes in 1 hour intervals as before.
By installing a new device using an existing account, the old device will automatically be stopped.
Update the serial number in your dashboard
1️⃣ Open your dashboard
2️⃣ Go to 'Set up'
3️⃣ Scroll down
4️⃣ Click on 'Received new device', choose 'Telraam S2'
5️⃣ Enter the serial number of your new device.
Each Telraam device has a unique serial number, therefore it is necessary to adjust this serial number. If you have a Telraam V1, read here how you get to know the new number: "Verify serial number of Telraam V1". If case you have a Telraam S2, you'll find the serial number below the QR code on the screen of the device.
❌ This didn't solve your problem? Please contact us at support@telraam.net describing your problem(s) and which step(s) you already took.
