(Re-)Connect your Telraam v1 device to the internet

What will I need?

✅   Access to the Telraam device

✅  A separate device that can connect to the internet/wifi (such as a computer, mobile phone or tablet).

Step 1 - Connect to the hotspot of your Telraam device

1️⃣    Connect to the Telraam hotspot. Follow these steps and/ or see the FAQ article: (Re-)connect with my Telraam device through the hotspot:

➙   Reboot the Telraam: unplug it and plug it back in

This activates the Telraam hotspot for +- 10min.

➙   Check if a red light turns on

➙   Check if a green light is blinking (next to the red one) for +-20sec 

➙   Take a phone/tablet and open the wifi settings

➙   Choose network "TELRAAM"

Please note, this network (the hotspot) will only remain visible for +-10min.

➙   Enter the password "TelraamTelraam"

Once connected, you'll get the message you are not connected to the internet anymore. This is normal.

➙   Open an internetbrowser on the same device (chrome, firefox, ...)

➙   Go to my.telraam.net; or http://192.168.254.1.

➙   Select your language

Congrats, you are now connected to your Telraams hotspot

Step 2 - Connect the Telraam to your home wifi

2️⃣    Click on 'Wifi connections'

3️⃣    Select your wifi network and enter your password

4️⃣    Click on "Save and connect"

➡️    You are now making the connection between your Telraam and your wifi

❗️ There are currently different versions of the Telraam software. You can see the version number of the software in your dashboard.

If you are running v9 or v10, then you should consider updating to v11 as this could fix the issue. To upgrade your Telraam software follow the instructions found here: "Updating the Telraam software by yourself".

With the latest v11 version (September 2021), a progress bar will appear, displaying an automatic check of the wifi data entered. In some cases you might see a message saying the connection was unsuccessful , even though it succeeded. You can check if the device is connected  on your Dashboard at www.telraam.net on your mobile or computer.

In v10 this check does not take place so you will need to check the web platform. Wait for about 10-15 minutes then you should see data  on your Dashboard on the web platform and you will know the wifi data is correct. If the connection is unsuccessful, please try again. 

✅    This is what you see in your Dashboard at www.telraam.net when you are actually connected: 

❌  If your connection was unsuccessful, then please contact us at support@telraam.net.